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Service & Care

Maintenance!!

What is Covered

Kia warrants that your new Kia Vehicle is free from defects in material or workmanship, subject to the following term and conditions. An Authorized Kia Dealer will make necessary repairs, using new or remanufactured Parts, to correct any problem covered by this limited warranty without charge to you.

The Warranty Period

The New Vehicle limited Warranty is divided into various periods. For the purpose of all warranties contained in this manual (other than warranties on service Parts or Accessories installed after the Date of First Service), the warranty period begins on the Date of First Service. Any remaining portion of the warranty is fully transferable to subsequent owners.

Warranty Coverage

  • Basic Warranty Coverage

    Except as limited or excluded below, all components and Hybrid System of your new Kia Vehicle are covered for 60 months from the Date of First Service or 100,000 Kilometers, whichever comes first.

  • Exceptions

    The items specified below are covered for periods different from the basic coverage.

  • Battery

    The original equipment battery is fully covered for the 12 months from the Date of First Service regardless of mileage.

  • Audio System

    The original equipment audio and its all related parts (including Video Systems) are covered for 36 months from the Date of First Service or 100,000 kilometers, whichever comes first.

Refilling of air conditioner gas

The warranty of air conditioner (A/C) gas cover the first 36 months, as of the date of the first service, regardless of the distance traveled. The warranty covers the gas after 36 months if the gas re-filling is necessary as part of other repairing process that is covered by the warranty.

The limit of Liability

The liability of KIA, under this warranty, is only limited to the repairing or replacing of the original parts that have been provided by KIA and have a defect in material or workmanship, provided to be repaired by the authorized dealer of KIA and at its work place. This shall not include, in particular, the cost of transportation and shipping to the dealer or any payments for using a KIA car during the period of repairing covered by the warranty.

SERVICE

Excel Motors Customer Charter

At Excel Motors, we promise to:
  • Basic Warranty Coverage

    Except as limited or excluded below, all components and Hybrid System of your new Kia Vehicle are covered for 36 months from the Date of First Service or 100,000 Kilometers, whichever comes first.

  • Hybrid System

    Hybrid Battery Pack Assy, Hybrid Starter & Generator, Hybrid Power Control Unit, Auto Transmission & Traction Motor including housing case, clutch and all internal parts.

  • Exceptions

    The items specified below are covered for periods different from the basic coverage.

  • Battery

    The original equipment battery is fully covered for the 36 months from the Date of First Service regardless of mileage.

  • Audio System

    The original equipment audio and its all related parts (including Video Systems) are covered for 36 months from the Date of First Service or 100,000 kilometers, whichever comes first.

The basic warranty period:

Most Kia Motors vehicles are covered by the warranty for a period of 36 months or 100,000km, whichever comes first as of the date of issuing the purchase invoice.

The basic warranty period for commercial vehicles

Warranty period for small cargo vehicles (K2700) is 36 months or 100,000 km, whichever comes first as of the date of issuing the purchase invoice.

Exceptions

The items specified below have a warranty period that differs from the basic vehicle warranty.

The battery

The vehicle battery is covered by the warranty for manufacturing defects for 36 months as of the date of issuing the purchase invoice.

Refilling the cooling gas system

Refilling of cooling system gas is warranted for 36 months as of the date of issuance of purchase invoice.

Tires

Tires supplied with Kia vehicles are covered by the tire manufacturer’s warranty, if there is a defect in the original tires of your vehicle whether in material or manufacturing, please check with the tire manufacturer or its authorized dealer or you can ask for help from Kia distributor.

Consumables

These are items that are consumed by normal use (e.g. «V» belt - timing belt/bulbs/fuses/glass wipers/brake and its accessories/filters/clutch disc - clutch/spark plugs... etc.). They shall be warranted against any defect in manufacturing for 36 months or 20,000 km, as of the date of issue of purchase invoice, whichever comes first.

Not included in the warranty

Regular maintenance service

Including checking, screwing, adjustment of the engine, adjustment of fuel injection system, tire balancing, lubrication, transmission oil, change the engine oil, brake fluid, oil of gears system, steering wheel Oil, water and acid of the battery, antifreezing, glass cleaning liquid, cooling system gas, tire changing.

Natural consumption and corrosion for example

•Spark plugs
•Front and rear brake pads
•The clutch and its parts
•Plastic of wipers
•Filters.
•Lights, Fuses (Circuit Breakers)
•Belts
•Any other consumable parts.
Regular maintenance parts (consumables) are covered by the warranty and are replaced in the event of a defect in materials or manufacturing.

Damages and losses not covered by the warranty for example

•Neglect in the proper maintenance procedures as stated in the owner,s manual.
•Misuse, overload, accident, theft, actions of flood or fires.
•Use of unsuitable fuel, liquids or oils that do not conform to the recommended specifications.
•The use of non-original parts.
•Any device or accessories not supplied by Kia.
•Modifications, damages, manipulation, tampering or improper repair.
•Damage to rubber parts under normal conditions of use or exposure to the sun.
•Minor not detectable impurities that do not affect the quality or performance of the vehicle or its parts, such as weak sounds, vibration that is part of the vehicle’s character.